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Shipping methods & Delivery times

Shipping methods and Delivery times

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time:

The time for your item(s) to travel from our warehouse to your destination.

All items being sold at BalalaBox are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.

Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond BalalaBox's control, such as public holidays and Customs issues.


You can select your preferred shipping method at checkout among the ones listed here below:

Shipping from Chinese Warehouse
Airmail and Register Airmail Area Time

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom

7-20 business days
Australia, New Zealand, Singapore 7-25 business days
Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days
Russia, Denmark, India 10-30 business days
Mexico 15-35 business days
Brazil 20-50 business days
Other countries 7-35 business days
Priority Direct Mail

Austria, Belgium, Denmark, Finland, Hungary, Czech Republic, Greece, Italy, Netherlands, Portugal, Sweden, Poland

6-14 business days

United Kingdom

4-9 business days

Germany, France,United States

7-12 business days

Australia

7-13 business days

Spain

10-15 business days
EU Priority Line

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, United Kingdom

7-15 business days
Brazil Direct Mail Brazil 15-25 business days
Southeast Asia Direct Mail Vietnam, Philippines, Sri Lanka 2-9 business days
SEA Direct Mail Singapore,Thailand,Malaysia,Indonesia 3-7 business days
South Africa Direct Mail South Africa 7-15 business days
Turkey Direct Mail Turkey 7-15 business days
Japan Direct Mail Japan 3-9 business days
India Direct Mail India 8-16 business days
Mexico Direct Mail Mexico 6-15 business days
South Korea Direct Mail Korea 9-16 business days
Canada Direct Mail Canada 5-15 business days
Russia Direct Mail Russian Federation 15-22 business days
Ukraine Direct Mail Ukraine 12-18 business days
Middle East Direct Mail United Arab Emirates, Bahrain, Oman, Saudi Arabia, Kuwait, Qatar 5-11 business days
Electric Vehicle Direct Mail

Czech Republic, Hungary, Poland,Netherlands, Belgium, France,Denmark, Sweden, Germany, United States, United Kingdom, Italy, Portugal, Lithuania, Bulgaria, Spain, Austria, Croatia, Canada

12-19 business days
European Railway Direct Mail
(15-25 days online)

Austria, CzechRepublic,Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia (Slovak Republic), Slovenia, Spain, United Kingdom

40-50 business days
EMS Express Mail Service Brazil 25-50 business days
Other countries 7-15 business days
Expedited Shipping Other countries 5-8 business days

* Expedited Shipping Service and EMS Express Mail Service shipping methods can not deliver to P.O Box addresses.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Shipping from your local warehouse is significantly faster. Some charges may apply.


The shipping fees of DHL Express and FedEx Ground may vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.

The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.

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